Compassionate Communication Skills for Professionals

Online 2.5 Days

November 7th, Thurs 7 pm – 9 pm

November 8th Friday 9 am -4.30 pm

November 15th Friday 9.30 am -4.30 pm                                                           

Venue: Online

Care and support roles are very rewarding and sometimes challenging requiring us to bring our best possible relationship and communication skills into practice. Sometimes at the end of the day we can find ourselves asking “Could I have done/or said something more helpful?”

This 2.5 day training is designed to support the essential and pivotal skills of creating trust and alliance with clients and patients. You will learn the practical specifics and an internal “map” of why we and others say what we say and do, and  why what we say next is going to either create trust with our clients or another layer of protection and guardedness.

This training draws from the internationally renowned principles of Nonviolent Communication (NVC), and from Toni’s 14 years of experience facilitating communication workshops, facilitating NVC in Women’s prisons in California, providing mediation, counseling, and communication training for couples, families, and other groups with differing perspectives and interests, including FDR (Family Dispute Resolution).

This training will support you to…

• Establish connections and trust with clients, patients, and colleagues.
• Navigate “tricky and sticky” conversations
• Turn a potential relational rupture into an opportunity for deeper trust and alliance
• Learn skills to identify the deeper  underlying “issues” or causes of frustration anger or sadness
• Learn the language to support reconnection when trust has been compromised.

Previous participants Feedback:

Needs were met for connection and practical experience in mediation

I now have a great sense of how to use new skills in my counseling practice

Needs met for fun, growth, comfort, ease, and understanding

The facilitator knew her subject well

My need to learn the finer details of mediation were met

The facilitator was kind, patient, and honest

My needs to gain confidence and self-reflection were met

I loved the practice, it gave me the time to experience the confusion and work through it in a safe place

Meet the facilitator

Toni McErlane –  Mediator,  Family Dispute Resolution (FDR) Mediator, Counsellor, Nonviolent Communication (NVC) Facilitator, Ecotherapist

Course Investment

Early Bird if paid by the 11th of October $280.00

$350 if paid after that date.

$195 Students (Full Time)

Cancellations and Refunds: No refunds if booking is cancelled later than 20 days before course start date unless the event is cancelled by organiser

Submit Payment to:
Account name:  Restorative Relationships
Account Number:  01-0322-0212196-01
Reference:  [your name]
Code:  Compassion

REGISTER HERE