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Professional NGO Trainings Evidence based outcomes

Over the last two years (2014 & 2015) eleven social workers, youth mentors, offender reintegration workers and psychologists at Anglican Action in Hamilton participated in both Restorative Relationships nonviolent communication (NVC) Foundations one and two. The trainings consisted of sixteen modules of two and a half hours long. They participated in the two trainings one year apart. After the second eight week training the participants completed both quantitative and qualitative self evaluation questions regarding the consequences of the trainings both in their work and their own lives.


The quantitative questionnaire asked them to give a score out of 0-8 with 0 indicating they noticed no improvement and 8 indicating they noticed a significant improvement. The results are as follows:




No       Objectives                                                                                                                            Mean score


1         Increased understanding of their clients emotions                                                                        6

2         Increased understanding of their clients needs                                                                             6

3         Increased understanding of the relationship between their clients actions and their needs         7

4         Increased confidence to support their clients                                                                                7

5         Increased confidence to deescalate a potentially volatile situation                                               6

6         Increased sense of alliance with their clients                                                                                5

7         Increased ability to express themselves and maintain boundaries with clients                            5

8         Increased improvement in their relationships with their co-workers                                             5

9         Increased understanding of their own feelings and needs                                                           8

10       Increased understanding of how to effectively meet their own needs                                          7




The Qualitative questions asked the participants to share specific examples how of they have been able to use the skills learnt both within their work and their personal well-being.


The following were provided by the participants:


I recently worked with a client who had been released and he had absolutely  nothing as far as household goods, bedding etc. I was able to recognize his needs and feeling and alleviated and eliminated feelings of anxiety and he was left happier and could communicate how he was feeling better because I clarified his needs. He has been diagnosed as having autism and struggles with this usually. I managed to secure many of the items he was needing and he was then feeling, secure, cared for and comfortable”


It have been really useful to learn to hear others needs and feelings and empathy regardless of my own views, This is easier is easier with clients than friends and I guess they are somewhat removed


I have used my feelings and needs card on a number of occasions in my work with clients. They have on every occasion enabled the client to gain insight into their situation and it has helped to find a new way forward”


As a consequence of my training in NVC my clients are noticing and appreciating my being transparent with them, I am offering choices and inspiring them to move forward even more, I am working in partnership together to understand and be understood more, they are becoming more trusting in their opening up to their life journey”